Support

Frequently asked questions

Everything you need to know about buying, flying, and maintaining SkyGear professional drones and accessories.

What types of drones does SkyGear sell?

SkyGear offers professional camera drones, foldable travel drones, FPV racing quadcopters, and cinema-grade UAV platforms. We also stock intelligent flight batteries, gimbals, controllers, propellers, ND filters, and hardshell travel cases.

How much does shipping cost?

Shipping is calculated at checkout based on your destination, item type, and carrier service level. Drone batteries may require compliant ground shipping. For bulk or enterprise orders, contact support for a tailored quote.

What is SkyGear's drone warranty policy?

Every SkyGear drone and accessory includes a 2-year manufacturer warranty covering defects in materials and workmanship. Batteries carry a 1-year warranty. See our Warranty page for full details and repair process.

Can I return a drone if I'm not satisfied?

Absolutely. SkyGear offers a 30-day hassle-free return policy on all drones and accessories. Items must be in original condition with all packaging. Contact our support team to initiate a return.

Do I need a license to fly a SkyGear drone?

In the United States, recreational pilots flying drones over 250g must register with the FAA and follow Part 107 or recreational rules. Our sub-250g SkyGear Mini Fold does not require FAA registration for recreational use. Always check local regulations before flying.

How long is the flight time on SkyGear drones?

Flight time varies by model. The SkyGear Pro X1 delivers up to 46 minutes with a standard battery. The Cinema 8K offers 55 minutes with dual-battery redundancy. The Mini Fold achieves 28 minutes in real-world conditions.

Does SkyGear sell replacement parts and spare batteries?

Yes. We stock intelligent flight batteries, low-noise propellers, ND filter sets, and modular replacement components for all current SkyGear platforms. Spare parts are available for at least 5 years after purchase.

Can SkyGear drones be used for aerial surveying and mapping?

Yes. The SkyGear Pro X1 and Cinema 8K support photogrammetry workflows with RTK-ready positioning options. Many surveyors and GIS professionals use SkyGear platforms for mapping, inspection, and asset monitoring.

What payment methods does SkyGear accept?

We accept all major credit cards, PayPal, and Apple Pay. Enterprise and bulk orders can be invoiced on NET-30 terms — contact our sales team for details.

How do I contact SkyGear pilot support?

Reach us at hello@skygear.com or +1 (503) 555-0142, Monday through Friday 9am–6pm PST. Our support team includes certified drone pilots and engineers who can help with setup, troubleshooting, and warranty claims.